Thank you in advance for understanding our hotel policies. We strive to provide friendly service, clean fresh rooms, and a hotel experience that encourages our guests to come back. These policies are designed to foster those ideals and have become necessary in order to provide our unique level of accommodations. We look forward to serving you.
The Woodruff Hotel accepts reservations up to two years prior to checking in to the hotel. We hope to make it as easy and helpful as possible in securing your reservation. All reservations, requests for reservations and attempts to make any reservation shall only be considered a valid confirmed reservation once you have received a confirmation number and email from the Woodruff Hotel. If for any reason you feel that you have a confirmed reservation and yet you do not have or can not find a confirmation number please contact the hotel immediately. We may not be able to assist guests who do not have a confirmation number and we can not guarantee availability of any room without a confirmed reservation with a reservation number. Any correspondence, notes, emails, or phone calls between you and the hotel is not a confirmed reservation unless it clearly states a reservation confirmation number and an advanced payment has been received by the hotel for the reservation.
Due to the high demand in certain seasons and the early demand for prior reservations the Woodruff Hotel requires an advanced payment of 50% of your total reservation amount. This payment will be charged to your credit card when you book a reservation and your reservation has been confirmed in our system. This payment is refundable only when you have cancelled your reservation at least 30 days prior to your reserved check-in date. Once you are within 30 days of your reserved check-in date, the second 50% of your total reservation amount will be charged to your credit card on file and your reservation has become confirmed and your full payment is no longer refundable. If you must cancel then we would be happy to apply it to another reservation date, transfer it to another person's reservation, or place it on hold for up to one year until you find another time to visit. Please be informed that your payment will not be refunded. Once you are within 30 days of your reserved date you are fully responsible for all amounts due and you may not cancel any portion of your reservation, shorten your stay, or avoid full payment of a reservation by checking out early. We would like to be of service to anyone needing to make changes to their reservation. Please give us as much notice as possible so that we may assist you in changing your plans or re-booking your reservation to avoid any problems. We ask for your understanding as our seasonal business requires such strict rules.
SPECIAL REQUESTS & NEEDS:
Special requests can be made when making your hotel booking online. Requests for certain room views, rollaway beds, cribs, or any special needs requests for disabled considerations, as well as any other requests noted in comments section during the reservation process online can be made. Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.
CHECKING IN & OUT
Checking-in to the Woodruff Hotel can be done after 3PM at the Hotel Desk inside the Zions Mercantile during normal business hours. If you will be arriving after Zions Mercantile has closed there will be a check in packet with your room information and key located inside the foyer entry of Zions Mercantile. Zions Mercantile is part of the Woodruff Hotel and is at the location of the hotel property. The Mercantile is located at 1200 Mulholland Nauvoo, IL 62354. Your suite will be available for check in at 3:00pm on the date of your arrival and we kindly request that you check out at 11:00am on the day you depart. Checking out later than 11AM could result in a late check fee of $60.00 per hour.
Guests travelling with children are responsible for their care. The Woodruff Hotel does not offer daycare, and children are not allowed to be left alone in hotel rooms by law. If it is discovered that children are being left unattended in a hotel room or within any of our facilities we will be forced to report such to local authorities.
In the event that a roll-a-way bed may be needed and it is not included in the price of your room as confirmed in your reservation confirmation, there will be an additional charge of $15 per day. Roll -a-way beds are available on a first come first serve basis and must be scheduled through our reservations. Cribs are available for $10 per day and are limited to availability.
Thank you for understanding our policy and helping us maintain an exceptional destination for families in Nauvoo.
If you have any further questions about Nauvoo, or while staying in Nauvoo, please call 1 800-860-1215. Thank you
OTHER USEFUL INFORMATION:
The Woodruff Hotel at Zions Mercantile is located across the street from the Nauvoo Temple and right in historic downtown Nauvoo. Zions Mercantile offers a variety of great food including soups, sandwiches, bakery goods, and desserts. Food can be purchased ahead of time and delivered to your room if you are scheduled to arrive late in the evening. Zions Mercantile also has a general store with many historic replicas, souvenirs and gifts. The beautiful Temple House Gallery is also located on Mercantile Square. Visit the gallery to view art pieces from the masters as well as local artists. There are many pieces available for purchase as well. You will be within walking distance to many shops, restaurants, and the Nauvoo Pageant. Nauvoo is a small town with a population of only 1,100 people. Each night at the Pageant and on many printed materials, the LDS Church and its missionaries encourage people to patronize the local business in Nauvoo. Your contribution to the small economy of Nauvoo helps more than you know. We too invite you to experience Nauvoo by enjoying the shops and restaurants of historic downtown.
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